Frequently asked questions
What are your shipping rates?
shipping on orders over:
Netherlands €5 (free delivery for order more than €100)
Belgium & Germany €6 (free delivery for order more than €100)
France €10 (free delivery for order more than €150)
Luxembourg €7 (free delivery for order more than €150)
Austria €9 (free delivery for order more than €150)
United Kingdom €10
*Note that we will consider shipping to more countries, email email@example.com if you are requesting from a country not on the list
What is the average delivery time?
Netherlands: 1-2 days
Belgium & Luxemburg: 1-2 days
Germany 2-3 days
France, UK, Austria 3-4 days
*Note that we will consider shipping to other countries, email firstname.lastname@example.org if you are requesting from a country not on the list
What forms of payment do you accept?
Audella accepts Mastercard & Visa as well as IDEAL payments.
Can I track my order?
You will receive email notifications once order has been successfully received and a final email notification when your order is on its way.
How do I return my order?
Email email@example.com with the following information: name - order number - item(s) to be returned.
You will receive a return authorisation form to send with the order to our address. Audella does not offer free returns and therefore the customer is responsible for the return shipping cost.
What is your return policy?
You can return item(s) purchased on www.audellaathleisure.com within 30 days after the date you received the order, customer is responsible for shipping costs to return order. Note that Audella will take no responsibility for items lost in transit when returning them.
Items must be unworn, unwashed, undamaged with all original tags attached. As soon as Audella receives the return package, refund will be processed as per original payment method.
Please note - original shipping costs are non-refundable.
Can I make an exchange?
We only offer refunds and not exchanging items. The best would be to submit a refund and then place another order.
Do you ship internationally?
Yes, if your preferred destination country is not on our list, kindly email Anasja at firstname.lastname@example.org
Do I have to pay customs and import duties?
Import duties and other charges may apply for international orders and unfortunately, Audella do not have control over these charges. For more information, contact your local customs office.
Audella’s shipping charge is for transport costs only.
I would like to give feedback on my purchase
We are grateful for feedback, please drop a mail to email@example.com
Can I become an ambassador?
Should you be interested, please email Anasja at firstname.lastname@example.org
Size XS = UK 6/8 = EU 34/36
Size S = UK 8/10 = EU 36/38
Size M = UK 10/12 = EU 38/40
Size L = UK 12/14 = EU 40/42
Size XL = UK 14/16 = EU 42/44
Size XXL = UK 16/18 - EU 44/46