Frequently asked questions

Shipping destination

Shipping Cost

Free
shipping on orders over:

Netherlands €5 (free delivery for order more than €100)

Belgium & Germany €6 (free delivery for order more than €100)

France €10 (free delivery for order more than €150)

Luxembourg €7 (free delivery for order more than €150)

 Austria €9 (free delivery for order more than €150)

United Kingdom €10

 

*Note that we will consider shipping to more countries, email hello@audellaathleisure.com if you are requesting from a country not on the list

Netherlands: 1-2 days

Belgium & Luxemburg: 1-2 days

Germany 2-3 days

France, UK, Austria 3-4 days

*Note that we will consider shipping to other countries, email hello@audellaathleisure.com if you are requesting from a country not on the list

Audella accepts Mastercard & Visa as well as IDEAL payments.

You will receive email notifications once order has been successfully received and a final email notification when your order is on its way.

Email hello@audellaathleisure.com with the following information: name - order number - item(s) to be returned.

You will receive a return authorisation form to send with the order to our address. Audella does not offer free returns and therefore the customer is responsible for the return shipping cost.

You can return item(s) purchased on www.audellaathleisure.com within 30 days after the date you received the order, customer is responsible for shipping costs to return order.  Note that Audella will take no responsibility for items lost in transit when returning them.

Items must be unworn, unwashed, undamaged with all original tags attached.  As soon as Audella receives the return package, refund will be processed as per original payment method.

Please note - original shipping costs are non-refundable.

We only offer refunds and not exchanging items. The best would be to submit a refund and then place another order.

Yes, if your preferred destination country is not on our list, kindly email Anasja at hello@audellaathleisure.com

Import duties and other charges may apply for international orders and unfortunately, Audella do not have control over these charges. For more information, contact your local customs office.

Audella’s shipping charge is for transport costs only.

We are grateful for feedback, please drop a mail to hello@audellaathleisure.com

Should you be interested, please email Anasja at hello@audellaathleisure.com

Size XS = UK 6/8 = EU 34/36
Size S = UK 8/10 = EU 36/38
Size M = UK 10/12 = EU 38/40
Size L = UK 12/14 = EU 40/42
Size XL = UK 14/16 = EU 42/44
Size XXL = UK 16/18 - EU 44/46